Privacy Policy

1. Introduction

At Jack B Bookkeeping, we are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to personal data collected through our website https://jackbbookkeeping.co.uk and related services.

2. Data Controller

The data controller responsible for your personal data is:

Jack B Bookkeeping
1 Sidings Close
Bromsgrove
Worcestershire B60 3SG
Email: privacy@jackbbookkeeping.co.uk
Phone: 01527 386803
ICO Registration: ZC111993

Data Protection Officer
Name: Richard Wheatley
Email: richard@jackbbookkeeping.co.uk

3. Personal Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Name.
• Contact Data: Email address, Phone number.
• Technical Data: Includes IP address, browser type, device information, and basic access logs, which are collected automatically when you visit the website

4. How We Collect Your Data

We collect and process the following categories of personal data:

• Directly from you (forms, live chat, correspondence, registrations)
• Automatically through cookies and similar technologies
• From third parties (where legally permitted)
• From publicly available sources

5. Purposes and Legal Basis

We process your personal data for the following purposes and legal bases:

• Respond to enquiries submitted through our website
• Communicate with people who contact us using our contact form or chat facility
• Provide information about our services upon request
• Ensure the website and chat functionality operate correctly
• Comply with legal or regulatory obligations where applicable

Our legal bases for processing under UK GDPR Article 6 include:

• Consent: You have given clear consent
• Contract: Processing is necessary for a contract
• Legal Obligation: Processing is necessary for compliance with law
• Legitimate Interests: Processing is necessary for our legitimate interests

6. Cookies and Tracking

We use cookies to support the operation of our website. Some cookies are essential, and others are used to enable optional features such as the live chat function.

You can control cookies through your browser settings or by using Change cookie consent. Disabling cookies may affect website functionality, including the availability of live chat.

For more information, see our Cookie Policy.

7. Data Sharing and Disclosure

We may share your personal data with:

• Cloud hosting providers
• Email providers
• Law enforcement or regulatory authorities when required
• Professional advisors bound by confidentiality
• Potential buyers in case of business sale or restructuring

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

8. International Transfers

We may transfer personal data to service providers based in the United States and European Economic Area.

We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions.

Where we transfer data internationally, we implement appropriate safeguards including:

• Standard Contractual Clauses approved by the ICO
• EU-US Data Privacy Framework certification

9. Data Retention

Any personal information we hold, will only be kept for as long as it is required to provide the requested service.

After retention periods expire, we securely delete or anonymise your personal data. We may retain anonymised data for statistical purposes.

10. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restricted processing
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Automated Decisions: Not be subject to solely automated decision-making
• Withdraw Consent: Where processing is based on consent

To exercise any of these rights, contact us at privacy@jackbbookkeeping.co.uk. We will respond within 30 days as required by law.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption
• Access controls
• Password policies
• Two-factor auth
• Firewalls
• Anti-malware
• Regular backups
• Staff training

While we strive to protect your personal data, no method of transmission over the internet is 100% secure.

12. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children.

If we learn we have collected personal data from a child without appropriate consent, we will delete that information promptly.

13. Data Breach Notification

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, we will notify you without undue delay as required by UK GDPR.

14. Complaints

If you have concerns about our processing of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via website. The updated policy will be posted on our website with the revision date.

16. Contact Us

For questions about this Privacy Policy or our data protection practices, please contact us:

Jack B Bookkeeping
1 Sidings Close, Bromsgrove, Worcestershire B60 3SG
Email: privacy@jackbbookkeeping.co.uk
Phone: 01527 386803

You may also contact our Data Protection Officer:
Richard Wheatley
richard@jackbbookkeeping.co.uk

Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Introduction

This Cookie Policy explains how Jack B Bookkeeping uses cookies and similar technologies on our website https://jackbbookkeeping.co.uk

This policy should be read in conjunction with our Privacy Policy.

By using our Website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or not use our Website.

2. What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Jack B Bookkeeping) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (for example, advertising, interactive content, and analytics).

3. Types of Cookies We Use

We use the following categories of cookies on our Website:

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as they are necessary for the website to work.

Examples: Session cookies, authentication cookies, security cookies.

3.2 Optional (Third-Party) Cookies

Some cookies on our website are set by third-party services. These cookies are only set if you choose to enable them through our cookie consent banner. We do not control these cookies or the data they collect.

Examples: Live chat widget cookies (Microsoft).

4. Specific Services and Third-Party Cookies

Our Website uses cookies from the following third-party services:

• Microsoft Live Chat Widget: An optional feature used to enable live chat support on our website. Its cookies are only set if you choose to enable live chat cookies through our consent banner. For more information, see Microsoft's Privacy Statement.

5. How We Obtain Your Consent

We use a cookie consent banner that appears when you first visit our website. You can choose to accept or reject non-essential cookies. Strictly necessary cookies will be set regardless of your choice, as they are essential for the website to function.

We comply with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR regarding cookie consent. We will not set non-essential cookies without your prior consent, except for strictly necessary cookies that are required for the Website to function.

6. Your Cookie Choices and Rights

You have the following controls over cookies:

• Withdraw Consent: You can withdraw your consent to non-essential cookies at any time by accessing our cookie settings.
• Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.
• Delete Cookies: You can delete cookies that have already been set through your browser settings. Instructions for managing cookies in popular browsers can be found at: https://www.aboutcookies.org

Impact of Disabling Cookies: If you choose to disable cookies, some features of our Website may not function properly. Strictly necessary cookies cannot be disabled as they are essential for the Website to operate.

7. International Data Transfers

Some of the cookies and tracking technologies we use may involve the transfer of your personal data to countries outside the United Kingdom and European Economic Area, including the United States. These countries may not have the same data protection laws as the UK.

Where we transfer personal data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office or other legally recognised transfer mechanisms.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on this page and updating the "Last Updated" date.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Email: privacy@jackbbookkeeping.co.uk

10. Further Information

For more information about cookies and how to manage them, you can visit:

• Information Commissioner's Office (ICO): https://ico.org.uk/for-the-public/online/cookies/
• About Cookies: https://www.aboutcookies.org
• All About Cookies: https://www.allaboutcookies.org